Blagden – supplier’s service goes the extra mile
The technical knowledge of the sales team at Blagden Specialty Chemicals in an important element in the company’s ethos of excellent service. This is particularly evident in the assistance the company is able to provide to customers seeking to develop or enhance their products.
“In addition to providing information about new products, we can also carry out our own investigations on customers’ formulations if they have a problem and don’t have the resources to test alternatives themselves,” explains regional sales manager, Helen McCormack. “Investigations on water-based products are carried out in our lab in Speke. It’s a demonstration of how we go the extra mile to help.”
Lab tests may also be undertaken by Blagden when the company has identified a new product source. By conducting its own tests on quality and performance, it is able to provide reliable insight to customers.
Lab investigations identify solutions to foaming issue The team recently worked to solve a problem a customer had been facing related to foaming in their coatings system. Neil Griffiths from BYK made suggestions of defoamers to analyse and Blagden undertook tests to look at the impact of adding one to the base formulation.
“Neil’s expertise identified a wider range of products to explore and, as a result of our tests and evaluations on our customer’s formulation, two possible solutions emerged,” said Helen. “Both have proved effective in our customer’s systems and the foaming problem has been solved.”
Find out more at Surfex 2020 on Stand 233 To find out more about Blagden’s products and services, please contact Michael Austin, Blagden Coatings Business Line Manager, on 01959 560804 or email firstname.lastname@example.org. Alternatively, come and see us on stand 233.